Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back prior to contacting us.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed minus a small restocking fee, and a credit will automatically be applied to your credit card or original method of payment, within one week. The refund is only for the cost of the item, we will not refund shipping. Refunds for non-damaged items will be for the cost of the item only minus a small restocking fee.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@rovebrand.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective, damaged or we made a mistake in the order. If you need to exchange your order for the same item, send us an email at support@rovebrand.com Once we confirm that we have received your email, you can send your item to:

Rove Direct
ATTN: RETURNS
2312 Park Ave. #432 Tustin, CA 92782


You must include information about the original order and what exactly you are exchanging.

 

Shipping

To return your product, please contact us first at support@rovebrand.com and complete the form on the back of your packing slip. The item needs to be mailed to:

Rove Direct
ATTN: RETURNS
2312 Park Ave. #432 Tustin, CA 92782

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.